Non-Violent Requests Guide
Guide for nonviolent communication and appreciative requests within teams.
PURPOSE
Conflicts and misunderstandings in teams often arise from communication patterns perceived as accusations, judgments, or demands. The Non-Violent Requests Guide helps team members express their concerns in an appreciative and clear manner without triggering defensiveness. It fosters a communication culture based on mutual understanding and cooperation.
HOW TO USE
The guide walks through the four steps of nonviolent communication according to Marshall Rosenberg: Observation (what happened, without judgment), Feeling (how I feel about it), Need (what need is behind it), and Request (a concrete, fulfillable ask). Teams practice this structure using real everyday situations and gradually integrate it into their communication.
WHAT IT IS
The Non-Violent Requests Guide is a guide for nonviolent communication and appreciative requests within teams, based on Marshall Rosenberg's model. It covers the four core components: Observation, Feeling, Need, and Request. The guide includes practical examples, phrasing aids, and exercises for application in the workplace.
EXAMPLE
Example: In your development team, conflicts keep arising because code reviews are perceived as personal attacks. With the Non-Violent Requests Guide, you learn to separate observations from judgments and to formulate wishes instead of demands - such as 'I noticed the function doesn't have error handling. Could you take a look?' instead of 'Your code has no error handling.'