🧭 Situation

Tensions or conflict in the team

13 curated tools for this situation — sorted by evidence level.

Framework Practice-validated
Culture Map (Erin Meyer) Explains intercultural friction along eight behavior scales — from feedback to decision-making.
👥 2–15 ⏱ 3 hrs 📍 In person / Remote / Hybrid
Framework Practice-validated
GRPI Model Diagnoses team problems in the right order: goals first, then roles, processes, relationships.
👥 3–12 ⏱ 60–90 Min 📍 In person / Remote / Hybrid
Kartenset Practitioner heuristic
Coaching Cards Provides powerful coaching questions as cards — for conversations that open instead of advise.
👥 2–8 ⏱ 30–90 Min 📍 In person / Remote
Framework Practitioner heuristic
Definition of Done Bindingly defines when work is truly done — ending almost-done discussions.
👥 3–10 ⏱ 45–90 Min 📍 In person / Remote
Guide Practitioner heuristic
FeedbackWraps Wraps feedback in a clear structure — concrete, digestible, action-oriented.
👥 2–10 ⏱ 20–45 Min 📍 In person / Remote
Framework Practitioner heuristic
Fishbowl Discussion Structures controversial discussions: inner circle speaks, outer listens — with an open swap chair.
👥 8–50 ⏱ 45–90 Min 📍 In person / Remote
Framework Practitioner heuristic
Four-Sides Model (Schulz von Thun) Defuses misunderstandings: every message has four sides — facts, relationship, self-revelation, appeal.
👥 2–12 ⏱ 45–90 Min 📍 In person / Remote
Guide Practitioner heuristic
Non-Violent Requests Guide Translates accusations into clear, non-violent requests using the NVC pattern observation-feeling-need-request.
👥 2–12 ⏱ 15–45 Min 📍 In person / Remote / Hybrid
Checkliste Practitioner heuristic
Respect Card Makes visible what respect concretely means for each person — and where boundaries lie.
👥 3–15 ⏱ 30–60 Min 📍 In person / Remote
Framework Practitioner heuristic
Six Thinking Hats Has groups think in parallel instead of against each other — everyone wears the same hat in turn.
👥 4–12 ⏱ 45–90 Min 📍 In person / Remote
Framework Practitioner heuristic
Stinky Fish Puts unspoken fears and concerns on the table before they quietly poison the project.
👥 4–15 ⏱ 30–45 Min 📍 In person / Remote / Hybrid
Canvas Practitioner heuristic
Team Collaboration Canvas Improves collaboration between people or sub-teams along interfaces and dependencies.
👥 4–16 ⏱ 2 hrs 📍 In person / Hybrid
Canvas Practitioner heuristic
Team Norms Canvas Clarifies team norms systematically along concrete situations like meetings, decisions, and conflicts.
👥 3–10 ⏱ 60–90 Min 📍 In person / Remote / Hybrid

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